About us

themarshallmafia.com is run by William Marshall, trading as The Marshall Mafia, 57 Parklawn Avenue, Epsom, Surrey, KT18 7SJ, United Kingdom. Email: info@themarshallmafia.com.

These terms apply when you use our website and when you buy from us as a consumer. Please read them before ordering. Nothing in them affects your legal rights as a consumer.

Ordering

Products, prices and availability are shown on our site. When you place an order through our Stripe checkout, you are making an offer to buy. A contract is formed when we send you an order confirmation email. If we can't accept your order (for example because it has sold out or the price was clearly wrong), we'll tell you and you won't be charged, or we'll refund you in full.

Prices and payment

Prices are in pounds sterling (GBP) and include any VAT we are required to charge. Delivery costs are shown at checkout before you pay. Payment is taken by Stripe when you place your order.

Delivery

We deliver to the countries offered at checkout. We'll send your order within 30 days of the contract being formed unless we agree a different date with you. If we're delayed by something outside our control, we'll let you know and do what we can to minimise the delay.

The goods are your responsibility once they are delivered to you, or to someone you've nominated.

Your right to cancel

You can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK and the Consumer Rights Directive in the EU.

To cancel, tell us clearly within the 14 days by emailing info@themarshallmafia.com or by using our cancellation form.

Send the goods back to 57 Parklawn Avenue, Epsom, Surrey, KT18 7SJ, United Kingdom within 14 days of telling us. You pay for return postage unless the goods are faulty or not as described.

We'll refund the price and the standard delivery cost within 14 days of receiving the goods back, or of you giving us proof you've sent them, whichever is earlier. We'll use the same payment method you used. We may reduce the refund if the goods have been handled more than needed to inspect them (for example, the cards have been used to play).

Faulty goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they're faulty, you can reject them for a full refund within 30 days of delivery. After that you're entitled to a repair or replacement, and if that doesn't fix things, a refund or price reduction. These rights last up to six years. We'll cover return postage for faulty goods. Your local Citizens Advice can tell you more about your rights.

Product safety

Safety, conformity (UKCA / CE) and manufacturer information is shown on the Collect page of our site and on the packaging. Please read the safety warnings before play.

Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, including your statutory rights as a consumer.

Using our website

You're welcome to browse, share links and enjoy the music. Please don't misuse the site: no attempts to hack, overload, scrape at scale or interfere with it, and no automated access that bypasses our protections.

We work hard to keep the site accurate and available, but we may change, suspend or withdraw it at any time. Product images are illustrative; the box may differ slightly.

Our intellectual property

The Marshall Mafia name, logo, characters, artwork, rules, music and website content are owned by William Marshall and protected by copyright and other intellectual property laws. You may not copy, reproduce or sell them without our written permission, except for personal, non-commercial use or as the law allows.

Reviews you send us

If you submit a review, you confirm it's your genuine opinion and that you have the right to share any photos in it. You give us permission to publish it, with your first name, last initial and age, on our website and social channels. Ask us to remove it at any time. We don't edit reviews except to correct obvious typos or remove personal details, and we publish both positive and negative reviews.

Complaints

If something's not right, email info@themarshallmafia.com and we'll aim to reply within 5 working days. If we can't resolve your complaint, we'll tell you whether we'll use an alternative dispute resolution provider.

Law and courts

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

Changes to these terms

We may update these terms from time to time. The version on the site when you place your order is the one that applies to that order.